Utilities Utilities

The Village has adopted a Municipal Utility Policy and Procedure to provide guidance on delinquent utility accounts, payment arrangements, disconnection procedures, tax roll placement, and leak adjustments. This policy explains billing and payment timelines, options for deferred payment agreements, when delinquent balances may be added to the tax roll, and how residents may request a billing adjustment for qualifying water leaks. 

The Village is required by the Wisconsin DNR and EPA to maintain a service line inventory report for all properties connected to the public water system. This report identifies the material of the water service line from the water main to the curb stop and from the curb stop into the building. The inventory helps determine if any lead service lines may be present and assists the Village in planning for future replacement and compliance efforts. The report also includes information on how the material was identified and whether it has been field verified.

The Village is required by the Wisconsin DNR to provide an annual Consumer Confidence Report for the public water system. This report contains information about the Village’s drinking water quality, including where the water comes from, the results of water testing, any contaminants that were detected, and whether the water met all state and federal drinking water standards. The report is intended to keep residents informed about the quality and safety of their drinking water.

The Village offers online payment services through AllPaid for utility bills. Please note that a service fee is charged directly to the user by AllPaid for the convenience of using this service. The Village also offers a direct payment option from your bank account at no additional fee. Contact the Village office if you are interested in setting up direct payment. Click on the blue box to make a payment.

MONTHLY UTILITY BILL CHARGES

Bills for water service are rendered monthly and become due and payable upon issuance following the period for which service is rendered. A late payment charge of 1 percent per month will be added to bills not paid within 20 days of issuance. This late payment charge will be applied to the total unpaid balance for utility service, including unpaid late payment charges. The late payment charge is applicable to all customers. The utility customer may be given a written notice that the bill is overdue no sooner than 20 days after the bill is issued.

Unless payment or satisfactory arrangement for payment is made within the next 10 days, service may be disconnected pursuant to Wis. Adm. Code Ch. PSC 185.